GS Designs remains open for business. During this challenging time, know that we’re here for you, and ready to provide the level of service you need and expect. Given the situation we’re all facing with COVID-19 (“novel coronavirus”), we want to share some additional tips and resources you may find useful.

Remain Vigilant

Focus on Hygiene, Sanitizing, and Reducing Risk

Stay Connected

Remember We’re Here

While circumstances are rapidly changing, our commitment to you remains constant. We’re here and ready to support you as we work through this challenge together. We are grateful to be your partner of choice, and work hard to earn your business every day. Please feel free to reach out to us if I or another member of the GS Designs team can help.

Terms of Service – G.S. Designs

To ensure your order has been placed, please check your email for a confirmation receipt following the checkout process.

  • Your order was not placed if you did not receive a confirmation receipt. 

ALL SALES ARE FINAL, NO RETURNS OR EXCHANGES
Please understand that NO refunds or exchanges will be accepted unless the product has a defect from the vendor themselves. *In some cases it may take 3-6 weeks for a refund on some items that require the vendor to investigate the claim and make a determination of fault, non- fault or tampering*

The items in the store are custom  printed or embroidered for your organization in bulk after the online store or paper order form sale has ended. We do NOT store or produce a surplus of the printed or embroidered items in our facility.

 Additionally we provide SIZE CHARTS HERE as well as in each and every store. The customer (you) are  responsible for reordering the correct size.

 If the store is re-opened by the organizer of the store for any reason. (i.e. Customers who missed the store’s closing deadline) This can result in a Delay of Turnaround time & delivery of everyone’s order.

Production: Ordering and production do not begin until the day AFTER the store closes.  All orders from the store are produced at the same time. Please understand that we receive merchandise based on the shipping of the manufacturers, then once received the items are placed into production. Once production has started No add-on orders will be accepted as this holds up production for the rest of the customers’ orders.

We check stock on all items before we offer them on each store, but unfortunately we are unable to hold the stock with our vendors and back-orders are still possible. In the case that an item ordered is unavailable or back-ordered, we will contact you via e-mail or phone with options on how to handle those items. If we are made aware that an item is back-ordered for more than 10 days we reserve the right to cancel and refund the item. 

Delivery: Products are delivered/shipped as soon as the entire order is are produced. Our goal is to have items completed and shipped within 10-15 BUSINESS days AFTER the store has closed. If delivery of such goods will take longer, we will contact you by email with the appropriate information.

The turn around time on your order starts when we have all information required to complete your order (all artwork, garments, all fonts , all shipping info, and in applicable cases after the online store has closed.) In addition to any requested mock-ups that have been approved by you. Delay in receipt of *any* of this info could result in production delays. Our current turnaround time is 2-3 weeks on complex orders, we do offer RUSH service for those who absolutely need it ASAP.

If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date in advance, we may not be able to accommodate your request. Any circumstances out of G.S. Design’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.

  • Any add-ons may increase turnaround.
  • Delay in approval of mock ups could also result in production delays.
  • Circumstances out of G.S. Design’s control
  • Weather delays
  • Vendor shipping errors
  • Vendor has Back-ordered stock to be replenished at later date.
  • UPS / FedEx damaged packages

We service orders big and small. However for Screen Printing it’s important to meet minimums. You will get a much better price printing 24 shirts than 6 shirts as an example.

Screen print & embroidery orders under minimums will be assessed a “Below Minimum Fee”

Screen Print minimums:

  • 1-2 Ink Colors: 12 Pieces Minimum
  • 3-4 Ink Colors: 48 Pieces Minimum
  • 5-6 Ink Colors: 72 Pieces Minimum
  • 7-8 Ink Colors: 144 Pieces Minimum
  • 9-10 Ink Colors: 288 Pieces Minimum
    Screen Charge: $20.00 each | One Screen is equal to one ink color.

Embroidery minimums:

  • 1-10 Colors: 12 Pieces Minimum
    Tape Fee: $20.00

Heat Transfer minimums:

  • Player Names & Numbers: None
  • Digital Print Graphics: 12 Pieces Minimum

If you have any questions about our minimums that cannot be answered here or in our FAQ page please contact us. +717.838.8365

Printing can only be as good as the artwork. G.S. Designs will not be responsible for poor quality printing due to poor artwork provided. G.S. Designs is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and you approve it, that is how we will print it. Additionally any approval given on artwork provided by G.S. Designs is ultimately your responsibility to ensure the design meets your satisfaction.

 

acceptable file formats

Images at 300 DPI (Dots Per Inch) are all acceptable, however some resolution loss may occur as a result of chosen file format.
Files listed above are in order from most suitable (LEFT) for quality control to least in quality control (RIGHT)
 (The file’s icon may not appear as shown above)

ART RECREATION & RECOVERY

Files listed above are in order from most suitable (LEFT) for quality control to least in quality control (RIGHT)
 (The file’s icon may not appear as shown above)

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. G.S. Designs will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.

Please note that by default, like the rest of the industry we will use the same set of screens per design ordered. The graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Please keep the max imprint sizes in mind when printing girl and youth sized shirts.

Example: Company, Inc. orders 40 Girls shirts and 60 Unisex shirts with the same design, but wants two different sizes of the design on the two sets of shirts. This will result in having to make two sets of screens. Company, Inc. will be charged the 36-49 Quantity pricing for the Girls shirts and 50-99 Quantity pricing for the Unisex shirts, NOT the 100 Quantity pricing.

 G.S. Designs is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item. This could result in a delay of production, in some cases a refund of that item.

G.S. Designs will do everything we can to meet any deadlines, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.

Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments  has begun on the order.

Example: Company, Inc.  places an order for 99 shirts. G.S. Designs then orders the shirts to prepare for printing. Two days later, Company, Inc.  needs to cancel the order (for any reason). G.S. Designs has to return the shirts to the manufacturer, incurring shipping fees and restocking fees.

G.S. Designs cannot be responsible for any shipping delays caused by the shipping company.

Examples: UPS cannot deliver your package on time due to inclement weather. | UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.

Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • The Day After Christmas
  • New Year’s Eve

ALL SALES ARE FINAL, NO RETURNS OR EXCHANGES
Please understand that NO refunds or exchanges will be accepted unless the product has a defect from the vendor themselves. *In some cases it may take 3-6 weeks for a refund on some items that require the vendor to investigate the claim and make a determination of fault, non- fault or tampering*

The items in the store are custom  printed or embroidered for your organization in bulk after the online store or paper order form sale has ended. We do NOT store or produce a surplus of the printed or embroidered items in our facility.

 Additionally we provide SIZE CHARTS HERE as well as in each and every store. The customer (you) are  responsible for reordering the correct size.

$30.00 returned check fee.

G.S. Designs reserves the right to change pricing without notice.

Example: Sports team receives a quote on uniforms from G.S. Designs. The Sport Team waits a few weeks or months to proceed with their order. However the vendor of the uniforms have changed the pricing on their uniforms due to rising cotton or material prices. The Sport Team being unaware that the prices have changed the weeks before. The Sports Team places it order and will be charged the most up-to-date pricing based on the vendor.

G.S. Designs is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.

Some manufacturers, not all; over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, G.S. Designs cannot 100% guarantee exact color. We will be glad to provide you with any information that may help you avoid this issue.

G.S. Designs will not be responsible for your satisfaction with the garments printed on. Additionally the printed artwork which was provided by the customer. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from.

  • The samples will be billed at a per piece rate and shipped without printing.

We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. G.S. Designs will not be responsible for errors with your order if notified after 72 hours of receiving the goods. G.S. Designs also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While G.S. Designs does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.

We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size. All claims must be submitted within 72 hours of date of delivery. Please email G.S. Designs to submit your claim. If G.S. Designs is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts that were an  error. In some cases a refund may be offered, otherwise will  reprint any production errors that exceed the spoilage rate.

We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS Number and will cover shipping costs). G.S. Designs will not be responsible for any shirts sold or given away prior to returning the order.

Example: If you order 100 shirts and you’ve sold 15 but then you discover a print defect and you return only 85 shirts to G.S. Designs, we are only responsible for the reprinting of the remaining 85 shirts)

G.S. Designs does not and will not use child labor. The term “child” refers to a person younger than 15.

G.S. Designs will never use any forced or involuntary labor, whether prison, bonded, indentured or otherwise.

Coercion and Harassment

G.S. Designs will treat each employee with dignity and respect, and will not use corporal punishment, threats of violence or other forms of physical, sexual, psychological or verbal harassment or abuse.

Nondiscrimination

G.S. Designs will not discriminate in hiring and employment practices, including salary, benefits, advancement, discipline, termination or retirement, on the basis of race, religion, age, nationality, social or ethnic origin, sexual orientation, gender, political opinion or disability.

Association

G.S. Designs will respect the rights of employees to associate, organize and bargain collectively in a lawful and peaceful manner, without penalty or interference.

Health and Safety

G.S. Designs will provide employees with a safe and healthy workplace in compliance with all applicable laws and regulations, ensuring at a minimum reasonable access to potable water and sanitary facilities; fire safety; and adequate lighting and ventilation.

Compensation

G.S. Designs recognizes that wages are essential to meeting employees’ basic needs. At a minimum, it complies with all applicable wage and hour laws and regulations, including those relating to minimum wages, overtime, maximum hours, piece rates and other elements of compensation, and provide legally mandated benefits. G.S. Designs will compensate employees for overtime hours at such premium rate as is legally required or, if there is no legally prescribed premium rate, at a rate at least equal to the regular hourly compensation rate.

Protection of the Environment

G.S. Designs complies with all applicable environmental laws and regulations.

G.S. Designs will comply with all applicable laws and regulations, including those pertaining to the manufacturing, pricing, sale and distribution of merchandise. All references to “applicable laws and regulations” in this Code of Conduct include local and national codes, rules and regulations as well as applicable treaties and voluntary industry standards.